Whether it's account setup, payments, bonuses, or betting rules — we're here to help every step of the way.
Choose the category that best matches your issue
Everything related to registration, login issues, password changes, KYC verification, and account security.
Deposit methods for bKash, Nagad & Rocket, withdrawal timeframes, failed transactions, and balance-related issues.
Welcome bonuses, cashback, free spins, voucher codes, and how to use promotional offers.
Questions about cricket and football betting rules, slot gameplay, Live Casino issues, and bet cancellations.
Android & iOS app installation, update issues, app performance, and notification settings.
Two-factor authentication, reporting suspicious activity, account locks, and data protection policies.
Tbjee's support team is always by your side — in Bangla, in your language
For the fastest resolution, use live chat. Speak to us directly in Bangla.
Available 24/7For complex issues, email us at support@tbjee.ws with full details.
Response within 1–3 hoursPrefer to talk directly? Call our Bangla hotline anytime.
9:00 AM – 11:00 PMJoin tbjee's official Telegram channel for the latest updates and support.
Fastest Response
If you ever run into a problem while using tbjee, there's no need to worry. Our help centre is designed so you can resolve most issues on your own — and whenever you need a little extra help, our Bangla-speaking support team is always ready to assist.
Thousands of people across Bangladesh bet on cricket, play slots, and enjoy Live Casino on tbjee every day — and most of the time, everything runs smoothly without a hitch. Occasionally, minor issues can come up, whether with payments or bonuses. This page is here to help when that happens.
Opening a new account on tbjee takes just 2 minutes. Register with your mobile number, verify the OTP, and start playing right away. Many users ask what KYC is and why it matters — simply put, KYC verifies your identity to keep your account fully secure and ensure large withdrawals go through without any issues.
Simply upload a photo of your National ID (NID) or passport to complete KYC verification — approval typically takes within 24 hours. Once verified, you'll have full access to everything tbjee offers, including hassle-free withdrawals even after hitting a big jackpot.
Each person may only hold one tbjee account. Creating multiple accounts puts both at risk of permanent closure. Play safe and stay within the rules.
The easiest way to deposit on tbjee is via bKash, Nagad, or Rocket. Most transactions complete within 30 seconds, though occasional delays can occur due to banking system issues. If your deposit hasn't appeared after a few minutes, wait 5–10 minutes before taking further action.
If more than 15 minutes have passed, reach out via live chat. Having your transaction ID or a screenshot ready will speed things up. Withdrawals typically arrive within 3 to 5 minutes, though large amounts may be held if KYC hasn't been completed.
To claim tbjee's welcome bonus, make sure to activate the bonus option during your first deposit after registering. Once the bonus is applied, withdrawals won't be available until the specified rollover requirements are met — this is standard practice across all online betting platforms.
To use a voucher code, enter it in the designated field at the time of deposit. If the code isn't working, check whether it has expired. Cashback bonuses are typically credited to your account automatically every Monday.
Many users wonder what happens to their cricket bets on tbjee if a match is washed out by rain or decided by the Duckworth-Lewis method. Simply put — if the match is completely abandoned, your stake will be refunded. If the result is determined by DLS, your bet will be settled according to that outcome.
If a technical issue occurs in the Live Casino — such as a game suddenly disconnecting — tbjee will automatically void the bet and refund your stake. For any issues with slots, contact support with your game ID and they'll review the detailed logs to resolve it.
Follow these steps for any issue you encounter
Type your issue into the search box above. Answers to most common questions can be found right here in the help centre.
The FAQ section below has more detailed questions and answers — you'll often find your solution there.
If your issue isn't resolved, reach our Bangla-speaking support team via 24/7 live chat.
For complex issues, email support@tbjee.ws with relevant screenshots and transaction details.
Click the "Forgot Password" button on the login page and you'll receive an OTP on your mobile.
Wait 15 minutes, then contact us via live chat with your transaction ID.
Make sure the bonus option was selected at the time of deposit.
Uninstall the app and download it again. Clearing the cache can also do the trick.
A detailed explanation will be sent to you by email. Completing KYC typically speeds up the resolution.
Answers to the most frequently asked questions by tbjee users
The tbjee mobile app is available for both Android and iOS. It's a lightweight app — just 30 MB — so it runs smoothly even on older phones. If you see an "install from unknown sources" warning after downloading, that's normal — simply enable that option in your Android settings and the installation will complete.
Using the app gives you push notifications — get instant alerts when your bet wins, a new bonus arrives, or a live match kicks off. Keep this feature enabled and you'll never miss an offer.
Tbjee believes gaming should be enjoyable, not stressful. If you feel you're losing control of your gaming habits, please contact our Responsible Gaming section, where you'll find deposit limits, self-exclusion options, and other self-control tools.
Please note — tbjee is strictly for users aged 18 and above. If you suspect an underage person is accessing your account, change your password immediately and contact support.
Tbjee keeps all your personal information completely confidential. Our Privacy Policy your data is never sold or shared with any third party. Contact us at the Help Center to keep your information secure.
Choose your contact method based on the nature of your issue. Live chat is best for general questions — you'll typically get a response within 2 minutes. For complex issues that require screenshots or documents, reach out by email.
Tbjee's support team is fully Bangla-speaking, so there's no need to communicate in English. Feel free to explain your issue in your own language — we're always ready to help.